General Info

General info

Shipping Method & Shipping costs:

We currently offer free shipping for any size of retail orders to 48 states within the United States. For shipments to Alaska, Hawaii and all wholesale orders, please call our customer service dept. to get a shipping quote.

Shipment to APO/FPO addresses and U.S. insular areas are currently not available.

Domestic shipments will be made via FedEx Ground service for small shipments when possible.  All large shipments are made by freight with common carriers. Air freight shipments, fast delivery orders are available on request with extra costs. All FCL orders will be shipped direct from China. Lead time will be normally 50-60 days.

 Shipment Time:

In stock orders are shipped within 3-5 business days,  custom color orders 5-10 business days, custom orders to be confirmed.  Please feel free to contact us to for any special requirements.

 Damages or Shortage:

All products and packages will be inspected strictly before shipping.  But sometime damage still occurs during shipping.  We encourage you to inspect all the packages you received before you sign the receipt of shipment.  Then open the damaged package in the presence of the driver. Make note referring to the damage on the receipt. Take pictures as damage proof.  And you have to keep all the damaged items and packing materials for the inspection of the carriers or insurance.  Also, send a damage notice with the pictures to us for our file. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 10 days and we will send you the correct product, replacement product, or replacement parts at no cost to you.

 Return Policy

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.  All products properly returned under this policy are eligible for a refund to the original method of payment. We will credit you for the total purchase price minus20% of restocking fees, upon receipt of the product. Please contact a customer service representative for additional information. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Return shipping costs will be at the customer's expense. Products for retail sale are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

 Please contact customer service at 1-877-647-8686 for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. Our customer service hours are Mon-Fri 10:00 AM to 6:00 PM PST.

  Points needing attention of using Fiberglass Containers

  • * Direct planting not recommended
  • * If you choose to direct plant, sealing, reinforcing and drainage holes recommended
  • * Outside usage is ok but not recommended.
  • * There may be very small pinholes; these are an acceptable part of manufacturing and are not defects
  • * Paint may have variation in color and are acceptable; it is not a defect
  • * Paint will scratch if some force is applied, as all paint does
  • * Not recommended in high-traffic areas where it may get bumped, gouged, etc.
  • * Paint will fade over time and quicker under direct sunlight
  • * Damage will be caused by lifting and pulling container by the rim.
  • * APGL is not responsible for damage incurred by any form of watering system
  • * These containers are not for fountain use
  • * The inside and bottom of containers are not sprayed/painted
  • * APGL does not recommend placing containers where gravel or sharp rocks will be underneath
  • * APGL recommends regular cleaning and waxing

Privacy Policy

This privacy policy discloses to you that we respect your privacy. We collect your personal information when you choose to set up a customer account at our web site. We use the information to confirm your orders and respond to any questions you may have. And also, we share your information of name, shipping address, telephone, e-mail address with the related shipping carriers to process your orders strictly and enhance your overall shopping experience. We do not sell or trade your personal information to any others. Our website has security measures in place and use the highest standard in the industry-SSL encryption to keep the information we collect secure.

Secure Shopping

You can shop at www.apgrclusa.com with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.apgrclusa.com is registered with the Authorize.Net Verified Merchant Seal program.

 

Please read this General Information carefully before using this website. By using this website, you agree to following these terms. APGL reserve the right at any time to update these terms. And a notice of change will be posted on our website. This change will go into effect on the date posted in the notice.

 


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